The Etiquette Of Calling Must Be Clear And Clear.

First, choose the convenient time for each other.

1. no matter how familiar with others, it is best not to make phone calls while others are physically active, such as eating time, lunch break, especially at night. People in the province are accustomed to going to bed early, so don't call too late and not disturb before seven a.m.

2. if it's public business, try to occupy other people's time, especially during holidays.

3. if it's a public sector, it also tries to avoid making calls during the peak hours and busy hours of the other party.

4. in order to avoid affecting other people's rest, we should try to make clear the difference between the time difference and the working hours of different countries before making phone calls.

Even if the customer has told you the phone number at home, try not to call the customer's home.

Two, we need to make a long story short.

We must strive to comply with the "three minute principle".

The so-called "three minute principle" means that when making a phone call, the caller should consciously and intentionally control each call time in three minutes, and try not to exceed the limit.

In addition, when speaking, the basic requirements should be: short, short rather than long. It is not very important, urgent and cumbersome.

1. make sure that the Huai C before the call is ready to make a list of the names, telephone numbers and key points of the call before calling.

This can avoid the problem that the caller has a lack of organization when he talks.

2. be concise when speaking.

If the phone is connected, remember the unit, the job and the name.

If you want someone to call you, thank you.

In telephone conversation, we must be pragmatic and not be hesitant and ambiguous.

After the noise, we should go straight to the theme.

3. speaking can stop.

If you want to finish the phone call, if you have finished speaking, you should resolutely terminate the call. After you finish speaking, it will still be repetitive and nagging. Otherwise, it will make the other person feel that you are procrastinating and lack of accomplishment.

Four, avoid making telephone machines.

The purpose of our telephone call is to communicate and communicate with each other in order to narrow the distance between us. The telephone itself is not emotional. Therefore, we must give the phone the emotional touch when making a phone call.

1. strive to avoid emotional mechanization.

Right people will think that telephone is just a tool for conveying voice.

So, when you call, you just make a sound and don't care about the tone of your life.

It is precisely because the column cannot see what we are doing from the phone.

As a result, many people are often mechanical and energetic when making phone calls.

Therefore, the voice heard by the other person from the phone is usually dull, dull or even unpleasant.

This requires the caller to express his smile and friendship in your own voice when you pick up the phone.

The other person can't see your face from the phone, so you have to take full responsibility for your voice when you speak.

When you make a phone call, your voice needs to be filled with smiles and more smiles than usual.

2. pay attention to intonation and speed.

Because the voice will change a bit after the phone.

So speaking on the phone, the voice is moderate and the volume is moderate.

In addition, the mouth should be said to the microphone, word by word, articulation should be clear; especially when the speaker is talking about the number of days, time, date, place, etc., he must confirm with the other party.

(1) when you start speaking to Li Na, you should first ask the person who answered the phone enthusiastically, "Hello!" and then talk about others. You can't just say "hello" or say something about it.

(2) after greeting each other, you must report to your home so that the person who answers the phone knows who is calling.

(3) terminate the call, and say "goodbye" to each other before putting down the microphone. If you don't have this polite phrase, you will feel that the termination of the call is sudden and unacceptable.