The Financial Crisis Prompted The Help Of &Nbsp To Pform Itself And "E-Business + Call Center" To Open Up New Ideas.

Since its establishment and operation in July 20th last year, you Yi group has opened more than 60 stores nationwide, achieving the rapid upgrading of UIP brand and soaring sales performance. At the same time, relying on the call center system to supply the customer service center system built by Shang Shang bird software company, the online sales and sales of excellent clothing network flagship store has broken through tens of millions.

It is reported that Yi Yi faction is also a news Bird Software followed by Rong Shiya.

Financial crisis promotes pformation and self rescue

Last year's financial crisis, Wenzhou has become one of the most seriously affected cities in the southeast coast of China.

With the gradual deepening of the deep-seated economic contradictions, the operators of private enterprises in Wenzhou will pay more attention to improving product quality, expanding sales channels and innovating business models, and comprehensively seeking industrial pformation and upgrading.

It is against this background that the Yi school was born.

You Yi group is jointly invested by 8 core enterprises in Wenzhou, to attract more than 100 local excellent manufacturing enterprises to join the product alliance clothing brand, "launched the entity store and online shopping mall", the project is officially operated, and the five year target refers to the terminal sales 10 billion yuan.

"Yi Yi faction" is a typical way for Wenzhou garment enterprises to embrace innovation.

Meng Ping, Deputy Secretary General of Zhejiang garment industry association, said.

In the past, Zhejiang garment enterprises relied more on export orders, and design, brand and channel were the weakest links in Zhejiang's clothing industry.

In the sales mode, the "Yi school" adopts the parallel mode of entity store and e-commerce, which not only carries on the large-scale laying of the physical store, but also carries out the digital and stereoscopic marketing mode, such as mail order, online shopping, and so on.

In order to select a senior call center system service provider, excellent clothing company has done quite a lot of market research work, and has conducted extensive exchanges with the industry.

Finally, he chose Beijing Xun Bird Software Co., Ltd. as a partner.

Xun bird software, after a detailed understanding of the needs of the Yi school, has developed a IP cloud computing call center system.

At present, the customer service center of the 40 seats of the excellent clothing group has been formally launched and operated to deal with the consultation and order processing services of online ordering customers.

According to the customer service supervisor of the online shopping mall, you can get a lot of customer enquiry calls every day. The stable operation of the customer service center provides a guarantee for online sales.

"E-business + call center" opens up new ideas

Xun bird software is a well-known call center system supplier, and has built a customer service center system for many e-commerce enterprises.

From the early Alibaba, to the new Rong Shi Ya, Qian Xun, and UNIQLO, the call center system based on the concept of cloud computing helps clothing e-commerce enterprises to provide better customer service and help business expansion.

With the successful practice of the "e-business + customer service center" mode, enterprises have realized the importance of customer service centers.

Any company that wants to make clothing e-commerce is of the priority to find a suitable company to build a customer service center.

In a highly competitive market environment, customer resources have become a scarce resource for e-commerce businesses.

With the rapid development of e-commerce, the market demand of call centers will also increase.

In order to meet the differentiated demand of call centers in different growth stages, Xun has launched two different solutions.

One is the centralized cloud computing IP call center, which is suitable for companies with larger and larger seats. It is characterized by convenient management and exclusive data. The excellent clothing school adopts such a mode. One is the distributed Internet based "Kai Tong Bao", which is suitable for the small number of seats, in the initial stage and in the high growth stage. Its characteristics are flexible, convenient and different location deployment, which can be adjusted according to the learning curve of the enterprise.

According to Xun bird, most of the small and medium-sized enterprises in China have been concentrated in Jiangsu and Zhejiang provinces, and there are only more than 300 in Wenzhou alone.

The news bird is very willing to use its own software system to help small and medium-sized enterprises open the innovative business model, find new breakthrough.