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The Proper Etiquette Of Employees In The Company

2008/8/16 11:11:00 41763

Etiquette is the minimum moral standard that human beings have to abide by in order to maintain the normal life of society. It is gradually formed by people in the long term common life and interaction, and is fixed in customs, habits and traditions.

For a person, etiquette is the external expression of a person's ideological and moral level, cultural accomplishment and communicative ability. For a society, etiquette is a reflection of a nation's social civilization, morals and habits.

The importance of etiquette education has become an important part of moral practice.

The content of etiquette education covers every aspect of social life.

In terms of content, there are grooming, manners, expression, dress, conversation, and dealing with people. From the point of view of objects, there are personal etiquette, etiquette in public places, hospitality and hospitality etiquette, table manners, gift etiquette, and civilized communication.

The code of conduct in interpersonal communication is called courtesy, and etiquette's performance in speech acts is called politeness.

We should pay attention to etiquette in strengthening moral practice, so that people can engage in interpersonal communication on the principle of "respect, self-discipline, moderation and sincerity" and say goodbye to uncivilized words and deeds.

Etiquette, courtesy, courteous content is rich and varied, but its basic rules of etiquette are: first, the principle of respecting people; two, the principle of self-discipline, namely, self discipline, prudence, initiative, willingness, courtesy, self expression, self-examination, self-examination, self-discipline, self-discipline, self-discipline, and duplicity in the process of communication. Three, the principle of moderation, appropriateness and mastery of propriety; four, the principle of sincerity, sincerity, sincerity, and no words and deeds.

Clothes and manners

First, the staff must be dignified and neat.

1. hair should be cleaned regularly and kept clean.

2. nails should not be too long. They should be regularly pruned.

Women wear nail polish as much as possible.

3. beard: beard mustn't be too long and should be trimmed regularly.

4. oral cavity: keep clean. Don't drink or eat odorous food before going to work or visiting customers.

5. the make-up of female employees should give people a fresh impression. They should not wear strong make-up. They should not use strong perfume.

Two, clothing in the workplace should be clean, convenient and free of pursuit.

1. shirt: collar and cuffs should not be filthy.

2. tie: attention should be paid to matching the colors of suits and shirts.

No foul, damaged or inclined slack.

3. shoes: it should be kept clean. If damaged, it should be repaired in time. No shoes or sneakers or shoes with nails should be worn in the office.

Three, employees in the workplace should maintain elegant manners and posture.

The 1. stance: the heel is on the floor, the back is straight, the arms are natural, not shrugged, and the center of gravity is between the feet.

2. sitting posture should be as good as possible, with parallel legs and no arrogant extension.

When moving the position, you should first position the chair and then sit down.

3. courtesy of entering the room: enter the room, gently tap the door, hear the answer again.

After entering the door, you can't be aggressive and rude.

After entering the room, if the other party is speaking, wait for a while, do not interrupt in the middle. If there is something urgent to interrupt, ask for the right time, and say, "excuse me, excuse me..."

4. when you submit a document, the front and the text should be directed towards the other side. When you submit the pen, you must point the pen to yourself. Submit the sharp knife and scissors and so on. You should point the knife towards yourself.

5. in the corridors, light feet should be laid, and no laughing and chatting while walking, and no singing or whistling.

To be courteous or not to meet a boss or client.

Answering requests for telephone calls

In business contacts, the call is actually an important phone image for the unit and the caller himself.

It embodies the quality of the individual, the attitude to be accepted and the overall level of the unit in which the speaker is located.

1. Call etiquette

The speech should be simple, clear, clear and soft, and the distance between the mouth and the microphone should be about 3 centimeters.

We should follow the principle of "call three minutes" and finish everything in a few words.

When making a phone call, everyone's first words are related to their first impression, so they should be cautious.

During the call, if the phone breaks down, the etiquette should be re dialed by the caller.

After making the call, we need to explain a little bit in order to avoid suspicion that the caller is not happy to hang up.

Before the end of the call, say goodbye.

According to the usual practice, the telephone should be hung up by the caller.

When you hang up the phone, you should put the microphone down.

Two. Telephone etiquette

Call the phone immediately within three tones.

In business communication, the first sentence to be answered is greeting and the name of the unit: "Hello!

Huayuan company "

Do not allow "Hello, hello" or "who do you want to talk to?"

"Wait for non business terms.

In particular, do not allow an opening to ask the other person "who are you looking for", "who are you", "where are you" or "what are you doing?"

You can't yawn or eat in the microphone or chat with others at the same time.

You should say goodbye carefully when you end the call.

And wait for the other person to put down the phone first.

When a person doesn't know what to call, he must say "euphemism" when he doesn't have to finish the call.

For example, it is not appropriate to say, "have you finished?

I have other things to do.

Well, I should say, "well, I won't take up your time."

If the person you are looking for is on the side of the phone, you should tell the caller: "please wait a moment," and then send the call immediately.

If the other person confessed the wrong person, he should tell him that he should not make mistakes and make jokes, but he should not say "no one is there" because he is too lazy to pass the message.

If the person you are looking for is out or in the bathroom, you should answer: "he is not at the seat for the time being. If you need to tell him, please leave your phone number".

If you are looking for a leader or a leader, you must not report where the leader is. You must not say "he is in the general manager" or "he has gone to a certain company".

If you have a message on behalf of the phone, you should record it on paper and pen.

Then repeat it so as not to be mistaken.

And tell the other party in time.

For example, "I repeat, do you think it is right?"

OK, I'll let him know as soon as he comes back.

The message on behalf of the phone is best recorded and placed on the table of the relevant personnel so as not to forget the mistake.

For unspecified phone calls, if you can not handle them, you can tell the other person frankly and give the phone to someone who can handle it.

Before pferring, you should first tell the recipient's story briefly and briefly.

If the extension is wrong, you should inform the other person: "sorry, this is not the number. The extension number is * *. I'll connect you first. If you do not turn around, please redial the number again, please wait a moment."

"Then pfer the call to the right extension.

If you encounter the wrong number, don't shout or shout at the other side.

If you dial the wrong number yourself, you should immediately apologize to the other person.

Etiquette and morality in work

1. don't mix your work with your personal life.

If you have to deal with personal matters in your work and stay at noon for lunch, do not arrange your friends to visit you in your office while you are working.

2. do not abuse the things you have the right to use.

For example, facsimile machines, letterhead and other office supplies are for office use only.

Your expense account is only for office expenses, not for family and personal expenses.

3. don't bring emotions into the office, especially when you are in a bad mood.

You will be unable to control and conflict with others.

Everyone has a bad mood, but this is not allowed in the office.

4. don't bring vulgar words to the office.

5. don't cry, shout or do anything else in the office.

If you can't help being sad, leave the office, close the door or go to the lounge, and wait until your mood is better.

If you can't control your anger, take this approach, take a deep breath or do something else relaxing.

6. don't rush to someone's office without saying hello.

First call or face to face.